Tag Archives: Care

Deborah Vancleave on 5-year path to improve the patient experience at Mayo Clinic's care network

Deborah Vancleave, vice president of Revenue Cycle at Mosaic Life Care in St. Joseph Missouri, said that when she started in the healthcare industry 35 years ago, she and others in the office used IBM Selectric typewriters. “I remember hand-typing claim forms,” Vancleave said. “We were using the pegboard (accounting) system, IBM Selectric typewriters.” Fast-forward… Read More »

Analytics to help understand social determinants can improve care, boost revenue

Factors such as income security, literacy and social isolation are some of the many social determinants of health – key personal factors that can greatly inform a patient’s overall health outcomes and quality of life. Understanding and working to improve the SDOH for patients has long been an important part of increasing overall population health,… Read More »